Notification Window

Lessons from Claims…What gets architects in trouble?


31 March 2017
Location: Toronto
Provider: ProDemnity Insurance Company

Registration | 8:00 AM
Program | 8:30 - Noon, including a mid-morning break 

A continental breakfast will be available from 8:00 am.                    

Sheraton Centre Toronto Hotel, 123 Queen Street West Toronto – Provincial Ballroom

There is NO CHARGE to Ontario architects or their staff for attendance at this event. 

However, those who register but do NOT ATTEND without providing advance notice before 4:30 pm, Monday March 27, may be invoiced $25.00 to cover the cost of the wasted catering.


What gets Architects into trouble most often? Pro-Demnity recently commissioned two separate reviews of past claims, in order to quantify recurring themes, and to characterize recent developments in the Standard of Care expected of Ontario practitioners.

The first part of the program will focus on a review of all claims that arose during a recent 5-year period. We'll look at the areas of practice that have proven costliest to our Insurer - water ingress and the construction phase - and discuss ways for practices to protect themselves. Our analysis of the impact of specialist consultants (non-Engineers and Engineers alike) will highlight the "usual suspects", and quantify their involvement in claims. We'll also discuss particular aspects of practice that vary with building type, and discuss how these relate to the allegations others make about Architects. Reference will be made to key documents - existing and new - that practitioners may use to manage their risks.

As a complement to this overview of claims, the program will continue with a look at Pro-Demnity's claims experience with Exterior Insulation and Finish Systems (EIFS). We'll highlight several very recent developments initiated by the EIFS industry, and discuss their potential impact on architectural practice. Reference will be made to Pro-Demnity's Non-Drained Exterior Wall Exclusion, as well as emerging standards and Code requirements.

While this program presents a significant amount of new information, it also invites the active participation of attendees - through a series of short individual exercises that can be taken back to the office for use in future practice.

Barbara M. Ross, M.Arch., OAA, FRAIC

Barbara Ross is an accomplished Architect, and principal author of the research to be highlighted in this presentation. In 2011, she founded The Research in Architecture Studio to serve agencies of the profession, institutional building owners and other Architects.

Prior to that, she practiced for 22 years with Toronto-based firms, travelling frequently to projects from Windsor to Brockville, and Timmins to Thorold. With over 1 million sf of construction (in 30 Ontario projects) realized under her care, and a post-professional Masters in Architecture entitled "Design with energy in mind", she is a recognized specialist in the energy-efficiency of mid-sized cool-climate buildings, and the design of justice facilities. She also maintains an active interest in the conservation of traditional building materials.

A Fellow of the RAIC, Barbara has made presentations to the Ontario and National Building Envelope Councils and to conferences held by agencies as diverse as Construction Specifications Canada, the Royal Architectural Institute of Canada, and the Ontario Association of Chiefs of Police.

Con-Ed Points:
Attendance at the event will qualify for 3 hours of Structured Learning. A Certificate of Attendance will be sent by e-mail following the event.   

To register, please e-mail your name, company name and e-mail address to:  You will receive an e-mail confirming your registration is complete.

Registration may be limited due to capacity of the venue, in which case a wait list will be established.

Changes or notices of non-attendance must be made by e-mail to before 4:30 pm on Monday, March 27, 2017 to allow notification to those on the wait list and avoid the $25.00 charge for unused food and beverages. 

Please address any questions to Janice Fendley at the above e-mail or by telephone: (905) 337-7362.